FAQ
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WHERE ARE YOUR GARMENTS MADE?
Our garments are produced in a local, regulated and guaranteed workshop (near Barcelona). Always prioritising human rights, sustainable and high quality fabrics.
ARE YOUR GARMENTS SUSTAINABLE?
Thank you for asking. The whole process is completely ethical. Most of our pieces are made from 100% organic fabric produced without pesticides or other chemicals. Where possible, we choose recycled materials to avoid creating new resources and to reduce our carbon footprint. Finally, we only produce what will be used.
CAN YOU HELP ME FIND MY SIZE?
Sure! Please write us at hello@leneim.com. We will be glad to help you.
DO YOU OFFER DISCOUNTS FOR FIRST-TIME CUSTOMERS?
Yes! Just subscribe to our newsletter and you will receive a discount code.
DO YOU OFFER BLACK FRIDAY DEALS?
Honestly, we don't. They do not reflect our brand values. We move away from impulsive consumption and irrational practices that are bad for the environment. "Sustainability is about owning less by buying right."
WHAT'S THE BEST WAY TO CONTACT YOU?
We love hearing from our customers. We recommend chatting with us live on Instagram. We are available 24/7. For returns, exchanges, order status or shipping issues, email us at hello@leneim.com.
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DO YOU SHIP WORLDWIDE?
We ship to Spain (except Ceuta and Melilla), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and United Kingdom. Soon we hope to be able to deliver our products worldwide, guaranteeing maximum efficiency.
ARE SHIPPING COSTS FREE OF CHARGE?
Free shipping on orders of €300 or more.
CAN I RETURN MY PRODUCT?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
CAN I CALL YOU?
We are currently working on providing this customer service option in the near future. In the meantime, please email hello@leneim.com to help you as quickly as possible.
HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Click the “unsubscribe” link at the bottom of any of our emails. If you need any further assistance, email us at hello@leneim.com to unsubscribe.