Política de reemborsament

Returns

Returns are regulated by Law 23/2003 published in the BOE on July 10, 2003. The customer has a maximum period of 14 calendar days after receipt of the order to communicate their desire to return an item, after this period the goods will be considered accepted and will not be accepted for return.

The customer must examine the shipment upon receipt, in the event that any incident or damage visible from outside the packaging is observed, it must be noted on the delivery note of the carrier.

To make a return the customer must contact our Customer Service Department, hello@leneim.com, communicating in writing in a detailed and specific way, the reasons for the return. Then, the Customer Service department will advise you on how to make the return in an agile and fast way, the return costs will be borne by the customer.

We will only accept the return of items that are in perfect condition, with the security seal intact, with all the labels placed in their original place and with all the accessories that make up the item, we will not accept washed, damaged, stained items or with signs of having been used. Items must be returned in their original packaging, the return must always be accompanied by the corresponding delivery note and invoice, as well as a document indicating in detail the reason for the return.

Refunds

The refund of the return will be made within a maximum period of 15 days after receipt of the returned item and acceptance of the return, through the same means of payment used. The original shipping costs of the order will not be refunded. The return shipping costs will be at the customer's expense.

In the case of unaccepted returns, the Customer Service Department will contact the customer to inform him/her of this decision and offer to resend the item, in which case the shipping costs will be charged to the customer.

Shipping costs to return your item are at your expense. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your product exchange may vary. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your item back.